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NID will temporarily reduce customer service hours

March 30, 2020

The Nevada Irrigation District (NID) announces it will reduce customer service hours until further notice due to the coronavirus COVID-19. The new temporary hours are 8 a.m. – 5 p.m. Monday through Thursday. During these hours, customer service personnel are available to assist customers via telephone and email at (530) 273-6185 and

To reduce the transmission risk of COVID-19 and ensure the safety of its employees, NID has made changes to customer service operations. This includes alternating the work hours of employees and the elimination of direct customer contact.

In addition to the temporary work hours, NID closed its Business Center in Grass Valley on March 20.

We appreciate your patience and cooperation during this time and we will keep you updated on any further changes. NID remains committed to serving you and our community as we have for nearly 100 years. You can learn more about our efforts concerning COVID-19 on our website.

Need to pay your bill? Customers are encouraged to sign up for online billing. Click here.

NID also provides drop boxes for payments:

• Grass Valley – outside the front door of the main business office at 1036 West Main Street in Grass Valley

• Placer County – outside the gate at the NID North Auburn Water Treatment Plant, 12200 Locksley Lane in North Auburn, or Safeway, 2500 Bell Road in Auburn (box located near store entry).

A note regarding COVID-19 – In the midst of growing fears about the spread of the virus, NID wants to reassure the public that its treated drinking water is safe. NID’s treatment processes are specifically designed to protect the public from viruses and harmful bacteria. Further, the EPA has indicated that the risk to water supplies is low and Americans can continue to use and drink water from their tap as usual. 

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