Customer Service and Payment Information

Nevada Irrigation District Business Center

1036 West Main Street
Grass Valley, CA 95945

Visit our Customer Service Center
Monday through Friday, 9 a.m. to 4 p.m.

Customer Service / Business Calls

(530) 273-6185
- Customer Service Representatives are available by phone Monday through Friday, 9 a.m. to 4 p.m.
Email: customerservice@nidwater.com
- Please allow two business days for a response to your email inquiry.

Emergency Calls

Making Payments

Online - Login today and create your username and password. Click here to pay online with credit card or electronic check only. Payments made Monday-Friday, prior to 2:30 p.m. will be posted the same business day. Payments received after 2:30 p.m. Monday-Friday or on weekends or holidays will be posted on the next business day. Payments are subject to a $3.75 fee per transaction of up to $1,000.00.
Automated Phone System - Call 1-833-366-7104 to use our automated phone system to pay with a credit card, 7 days a week. Payments made Monday-Friday, prior to 2:30 p.m. will be posted the same business day. Payments received after 2:30 p.m. Monday-Friday or on weekends or holidays will be posted on the next business day. Payments are subject to a $3.75 fee per transaction of up to $1,000.00.
NID Business Center - 1036 West Main Street, Grass Valley, CA 95945
Drop Box - NID North Auburn Water Treatment Plant,
12200 Locksley Lane, North Auburn (Outside the Gate)
Drop Box - Safeway, 2550 Bell Rd., Auburn, CA 95602 (Near Store Entry)

Terms of Payment (Water Shutoff Protection Act)

Treated Water Turn-Offs

For location of underground utilities, call