Customer Service and Payment Information

Nevada Irrigation District Business Center
1036 West Main Street
Grass Valley, CA 95945
Visit our Customer Service Center
Mondays through Friday, 8 a.m. to 5 p.m.
Customer Service / Business Calls
- (530) 273-6185
- Email: customerservice@nidwater.com
Emergency Calls
- Normal Business Hours (530) 273-6185
- Weekends, After Hours (530) 273-3346
Making Payments
- Online - Login today and create your username and password. Click here to pay online with credit card or electronic check only. Payments made Monday-Friday, prior to 2:30 p.m. will be posted the same business day. Payments received after 2:30 p.m. Monday-Friday or on weekends or holidays will be posted on the next business day. Payments are subject to a $3.75 fee per transaction of up to $1,000.00.
- Automated Phone System - Call 1-833-366-7104 to use our automated phone system to pay with a credit card, 7 days a week. Payments made Monday-Friday, prior to 2:30 p.m. will be posted the same business day. Payments received after 2:30 p.m. Monday-Friday or on weekends or holidays will be posted on the next business day. Payments are subject to a $3.75 fee per transaction of up to $1,000.00.
- NID Business Center - 1036 West Main Street, Grass Valley, CA 95945
- Drop Box - NID North Auburn Water Treatment Plant,
12200 Locksley Lane, North Auburn (Outside the Gate) - Drop Box - Safeway, 2550 Bell Rd., Auburn, CA 95602 (Near Store Entry)
Water Shutoff Protection Act
- 물 차단 정책
- 停水政策
- Política de Cierre de Agua
- Patayin ang Patakaran sa tubig
- Chính sách tắt nước
- Water Shutoff Policy
For location of underground utilities, call
- Underground Service Alert (USA) toll-free (800) 642-2444