Set Up Your Account

Our New Billing System Is Here!

Managing your utility account just got easier. We’ve moved to a new billing system that brings account information, payments, billing history, and water-use details together in one convenient online experience.

The transition is complete, and you can now access the new system and customer portal. Whether you want to check your balance, make a payment, go paperless, or keep an eye on your water use, the tools you need are available whenever you need them.

Get Started with Your Online Account

If you’ve already created your account, sign in to explore the new portal. From there, you can choose paperless billing, enroll in AutoPay, and manage your account preferences.

If you’re new to the portal, create your online account to get started. Click here.

What You Can Do Online

• Manage Your Account Anytime — View your account from your computer, tablet, or smartphone, day or night.
• Choose How You Pay — Make one-time payments or enroll in AutoPay for automatic, worry-free payments.
• Go Paperless — Opt in to electronic billing and receive your bills online instead of by mail.
• View Your Billing History — See current and past bills, payments, and account activity in one place.
• Monitor Water Usage — Review your water consumption and track usage over time.
• Find Help When You Need It — Use the portal’s self-service options to find information or connect with our customer service team.

Making Payments

• Online - Login today and create your username and password.  Click here to pay online with credit card or electronic check only.  Payments made Monday-Friday, prior to 2:30 p.m. will be posted the same business day.  Payments received after 2:30 p.m. Monday-Friday or on weekends or holidays will be posted on the next business day.  Payments are subject to a $3.25 fee per transaction of up to $1,000.00. 
• Automated Phone System - Call 1-833-366-7104 to use our automated phone system to pay with a credit card, 7 days a week.  Payments made Monday-Friday, prior to 2:30 p.m. will be posted the same business day.  Payments received after 2:30 p.m. Monday-Friday or on weekends or holidays will be posted on the next business day. Payments are subject to a $3.25 fee per transaction of up to $1,000.00. 
• NID Business Center - 1036 West Main Street, Grass Valley, CA 95945
• Drop Box - NID North Auburn Water Treatment Plant,
• 12200 Locksley Lane, North Auburn (Outside the Gate)
• Drop Box  - Safeway, 2550 Bell Rd., Auburn, CA  95602 (Near Store Entry)

We appreciate the opportunity to serve you and hope our new system makes managing your utility account simpler and more convenient.

Questions or Need Help?

Our customer service team is ready to assist. If you have questions about the new billing system, your account, or the customer portal, please reach out to us at Nevada Irrigation District Business Center

1036 West Main Street
Grass Valley, CA 95945

Visit our Customer Service Center
Monday through Friday, 9 a.m. to 4 p.m.

Customer Service / Business Calls

• (530) 273-6185
  • Customer Service Representatives are available by phone Monday through Friday, 9 a.m. to 4 p.m.
• Email: customerservice@nidwater.com
  • Please allow two business days for a response to your email inquiry.