(Grass Valley, CA May 17, 2021) The Nevada Irrigation District (NID) announced today that it will be transitioning to a new telephone system on Tuesday, May 18. The new system will bring customer service benefits however interruptions may occur during the day of the switch over.
According to John Ortiz, IT Administrator, “The new system will provide customers with one number that allows connection to all NID locations as well as our automated payment service. The new system will also allow for remote access for customer service agents to receive calls from remote locations. This will allow continuity of service during events like evacuations and pandemics requiring stay at home orders, both of which occurred in the last year with the Jones fire and COVID.”
Additionally, the system will give the Customer Service Department better information about customer calls such as, the number of calls that are waiting, average call time, and call topics. With these metrics, NID will be able to better assess how we can proactively help our customers.
The replacement of the 20 year old phone system became necessary because the vendor no longer supports the system and replacement parts were cost prohibitive.
An operational feat, the Nevada Irrigation District operates 29 reservoirs, six treatment plants, 44 storage tanks, 500 miles of canal, and 400 miles of pipe that deliver drinking and irrigation water to nearly 25,000 homes, farms and businesses in Nevada, Placer, and Yuba counties. The annual result is three billion gallons of high quality drinking water for our customers and 30,000 acres of irrigated agricultural land. We deliver water for life. Visit www.nidwater.com