Customer Service

Nevada Irrigation District Business Center

We’re located at:

Nevada Irrigation District Business Center
1036 West Main Street
Grass Valley, CA 95945

Visit our Customer Service Center
Mondays through Friday, 9 a.m. to 5 p.m.

Customer Service / Business Calls

(530) 273-6185
Email: customerservice@nidwater.com

Emergency Calls

Normal Business Hours (530) 273-6185
Weekends, After Hours (530) 273-3346

Making Payments

OnlineLogin today and create your username and password. Click here to pay online with credit card or electronic check only. Payments made Monday-Friday, prior to 2:30 p.m. will be posted the same business day. Payments received after 2:30 p.m. Monday-Friday or on weekends or holidays will be posted on the next business day.
Automated Phone SystemCall 1-833-366-7104 to use our automated phone system to pay with a credit card, 7 days a week. Payments made Monday-Friday, prior to 2:30 p.m. will be posted the same business day. Payments received after 2:30 p.m. Monday-Friday or on weekends or holidays will be posted on the next business day.
NID Business Center, Customer Service Center, Main Entry
Drop Box (Outside the Gate) NID North Auburn Water Treatment Plant,
12200 Locksley Lane, North Auburn
Drop Box, (Near Store Entry) Safeway,
2550 Bell Rd., Auburn, CA 95602

Water Shutoff Protection Act

For location of underground utilities, call

Underground Service Alert (USA) toll-free (800) 642-2444

NID Department Contacts

Website Accessibility Statement

Nevada Irrigation District is fully committed to providing accessible facilities, elements and channels of communication to all members of the public. As part of this commitment, Nevada Irrigation District has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and commercial screen reading software. All features of the website are coded to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities. We welcome feedback and can often resolve issues in a timely manner if they arise.

If you need any special assistance or accommodations:

Call us at (530) 273-6185

Ongoing Compliance Information

Compliance Officer

Nevada Irrigation District has designated a compliance officer for website disability-related accommodations. The compliance officer has received training in website accessibility and updates the site in accordance with those best practices. Contact our accessibility officer to report an issue.

Compliance Procedures and Reports

In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards, Nevada Irrigation District regularly scans its website to ensure ongoing compliance, and makes timely changes to any inaccessible changes, if any are found.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites, such as state or federal agencies, that do not have accessible content. This site may also include documents provided by third parties included in our agenda packets, for example. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

See an opportunity for us to improve? Please contact our accessibility officer or call us at (530) 273-6185.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests as soon as possible.

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