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Customer Service and Payment Information

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2023 Irrigation Water Change in Service Request Form

2023 Irrigation General Information and Frequently Asked Questions

Nevada Irrigation District Business Center

1036 West Main Street
Grass Valley, CA 95945

Visit our Customer Service Center
Monday through Friday, 9 a.m. to 4 p.m.

Customer Service / Business Calls

  • (530) 273-6185
    • Customer Service Representatives are available by phone Monday through Friday, 9 a.m. to 4 p.m.
  • Email: customerservice@nidwater.com
    • Please allow two business days for a response to your email inquiry.

Emergency Calls

  • Normal Business Hours (530) 273-6185
  • Weekends, After Hours (530) 273-3346

Making Payments

  • Online - Login today and create your username and password.  Click here to pay online with credit card or electronic check only.  Payments made Monday-Friday, prior to 2:30 p.m. will be posted the same business day.  Payments received after 2:30 p.m. Monday-Friday or on weekends or holidays will be posted on the next business day.  Payments are subject to a $3.75 fee per transaction of up to $1,000.00. 
  • Automated Phone System - Call 1-833-366-7104 to use our automated phone system to pay with a credit card, 7 days a week.  Payments made Monday-Friday, prior to 2:30 p.m. will be posted the same business day.  Payments received after 2:30 p.m. Monday-Friday or on weekends or holidays will be posted on the next business day. Payments are subject to a $3.75 fee per transaction of up to $1,000.00. 
  • NID Business Center - 1036 West Main Street, Grass Valley, CA 95945
  • Drop Box - NID North Auburn Water Treatment Plant,
    12200 Locksley Lane, North Auburn (Outside the Gate)
  • Drop Box  - Safeway, 2550 Bell Rd., Auburn, CA  95602 (Near Store Entry)

 Terms of Payment (Water Shutoff Protection Act)

Treated Water Turn-Offs

  • 2021 - 0
  • 2022 - 136
  • 2023 - 339

For location of underground utilities, call

  • Underground Service Alert (USA) toll-free (800) 642-2444

 

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