Water Service

Questions About Your Water Service?

NID’s friendly Customer Service personnel are available to answer your questions during normal business hours, 8 a.m. to 5 p.m., Mondays through Fridays. Call (530) 273-6185 or from Placer County dial toll-free (800) 222-4102.

Water Emergency?

Our after-hours emergency number is (530) 273-3346. For Placer County water emergencies, call (800) 222-4102. More information

Call Customer Service for information on

• applying for new water service
• transferring an existing water service
• finding out if water is available in your neighborhood

Bill Payment Information

You are welcome to visit the NID Business Center for making payments in person.
Sorry, we cannot accept credit card payments.

We’re located at:
1036 W. Main Street, Grass Valley, CA 95945

Phone: (530) 273-6185
Toll Free from Placer County: (800) 222-4102   

Payment Drop Box Locations

• NID North Auburn Water Treatment Plant
  (box located outside the gate)
  12200 Locksley Lane, Auburn, CA  95602
  
  
• Safeway
  (box located near the entry)
  2550 Bell Road, Auburn, CA  95602

Electronic Fund Transfer

Download the electronic fund transfer form (see documents below) and submit the completed form to NID customer service to authorize your bank to electronically pay your water bills.

Current Water Rates

NID has multiple rates, depending on type and volume of service. Annual water rates may be downloaded below.

Download Documents

• Application for Automatic Bill Pay (464 KB)
• Drought Contingency Plan (26 KB)
• Full Rate Schedule (effective 1/1/2010) (189 KB)
• Irrigation Water Rates (45 KB)
• Treated Drinking Water Rates (33 KB)